Cancelation, Refunds & Changes

As time progresses you may find your class size reducing (as parents return to work etc).  Once a class has become too small to function properly we may need to merge it with another.  We do our best to keep class times / levels as similar as possible but unfortunately cannot always guarantee this.

​Should you need to swap pools we will do our utmost to accommodate you when we are successfully running more pools, but unfortunately cannot guarantee it. This is only possible if and when we are running more locations.

Please note that you will need to have completed your current course before moving pools if this is your wish.

Payment must be received prior to the course starting, payment is via BACS with the information on your invoice.  This must be received no later than 24 hours from booking. Otherwise your course space could be cancelled or a late fee of £12 will be charged.

​

No cash or cheque payments will be accepted.

​

Direct Bookers can be arranged to ensure you have a swim space each term, payments for this will be taken monthly to cover your swim period.  If you do not wish to swim on the next month we need notifying in writing a month before ending your contract. This allows the office enough time to ensure all lessons have been paid for or outstanding fee's are collected.

​

Any problems with payments please contact to us.

Rainbow Aquatics is under no obligation to refund your money however we will look at each individual case.

If refunds are processed:

* 10 days or more before the course - 90% refund,

* 7 days - 10 days 50% refund;

* Less than 7 days - No Refund

​

Private bookings / lessons are Non-Refundable or transferable

​

If we will issue a refund due to your request it will be minus a £10 administration charge.

​

We regret we are not always able to offer an alternative for missed lessons.  Unfortunately, what may seem like a simple request is a large administrative task which can have a detrimental effect on other courses. 

In the instance that a pool cannot be used in the short term (teacher sickness/extreme weather/pool temporary closure), we will endeavor, where possible, to re-schedule your lesson.  In this instance Rainbow Aquatics is not responsible for any travel expenses incurred.  In the event of us having to cancel a lesson we will try to offer a catch up lesson in the following course or a course credit on the following course(s) booking. Refunds are not available as an alternative session or credit will be made available.

​

Where a pool is not available on a longer term (in excess of three weeks), on a public health or other grounds out of our control, then we cannot be responsible for providing any further lessons to you during this time. If this occurs and in the event it is not possible to re-schedule classes elsewhere we will use best endeavor to either refund the unused balance of your course fees or recompense you in services or credits in a future course(s).

​

Except in exceptional circumstances (which Rainbow Aquatics will determine at its sole discretion) whether you are a first time customer or an existing customer, we regret that , once the course has commenced, we cannot issue refunds or credits.

Rainbow Aquatics may, at its own discretion, refuse entry to any client if it is felt that the client’s behaviour is unreasonable.

No outer footwear or prams should be taken onto poolside or into changing rooms.  Please use blue overshoes (if available) or go barefoot if you prefer.

Please always endeavour to shower both yourself and your child before and entering the water.  Removing body lotions, perfumes etc. before swimming contributes significantly to maintain water quality. Do not enter the pool whilst chewing gum or similar.

Whilst you are waiting for your class, please keep poolside noise down to a minimum so that all lessons can take place in a calm and peaceful atmosphere. Please do not arrive to poolside more than 5 minutes before your lesson.

Do not enter the pool until the current class has finished; please always wait to be invited to do so by your teacher.

You are responsible for the safe supervision of any children you bring at all times: on poolside, in the changing rooms and on the pool premises.  They should always be under direct supervision of an adult who is not taking part in the lesson and never be left unattended.  Children running on wet surfaces can very easily slip and hurt themselves.  Rainbow Aquatics reserve the right to ask anyone to leave the poolside at any time.​

Unfortunately we can only accommodate one adult in the pool at a time with each child.  However, we are happy for other members of your family, friends or child minders to bring your child to classes.  Anyone new to the class must let the instructor know at the beginning of the session, so that they can provide the extra help and advice that will be needed.

Data Policies

Whilst it is our policy that we endeavor to ensure you always have the same teacher, we cannot guarantee this as teachers fall ill, leave etc.

Also, due to our training, we may occasionally need to have a new instructor teaching your class.  They are always fully trained at this point, but need to teach a series of ‘live classes’ in order to complete the assessment process.  Unfortunately we may not be able to give you advanced warning when this may happen and, whilst we always try to limit it, it is a necessary part of our commitment to quality. Serious medical information will be shared with the covering teacher as well as students names but no other details.

​

In the absence of any proven negligence, lack of due diligence or breach of duty by the instructor(s); Rainbow Aquatics employees, the participation of you; your spouse/partner; child or those whose care you have placed your child for the purpose of attending or observing Rainbow Aquatics swimming sessions is done so entirely at your and their risk.