Terms & Conditions
Please be aware by booking & swimming with us on your first lesson you are agreeing to our terms and conditions. Any updates will be emailed to you and notification and acceptance will be stored on your parent portal. Please make us aware of any medical conditions of both child and parent swimming with us by completing the medical form sent after initial booking. Please remind the teacher as necessary and if any changes occur for both adult & child email office to complete a new medical form.
As time progresses you may find your class size reducing (as parents return to work etc). Once a class has become too small to function properly we may need to merge it with another. We do our best to keep class times / levels as similar as possible but unfortunately cannot always guarantee this.
Should you need to swap pools we will do our utmost to accommodate you when we are successfully running more pools, but unfortunately cannot guarantee it.
Please note that you will need to have completed your current course before moving pools if this is your wish.
Payment must be received prior to the course starting, payment is via BACS with the information on your invoice. This must be received no later than 7 days after invoicing or a late fee of £12 will be charged.
No cash or cheque payments will be accepted.
Direct Bookers can be arranged to ensure you have a swim space each term, payments for this will be taken monthly to cover your swim period. If you do not wish to swim on the next month we need notifying in writing a month before ending your contract. This allows the office enough time to ensure all lessons have been paid for and that any over payments are returned or outstanding fee's are collected.
Any problems with payments please speak to us.
Rainbow Aquatics is under no obligation to refund your money however we will look at each individual case. If refunds are processed refunds before 10 days or more before the course - 90% refund, 7 days or less 50% refund; Private bookings within 7 days 5% refund as the pool will still need to be paid for.
We regret we are not always able to offer an alternative for missed lessons. Unfortunately, what may seem like a simple request is a large administrative task which can have a detrimental effect on other courses.
In the instance that a pool cannot be used in the short term (teacher sickness/extreme weather/pool temporary closure), we will endeavour, where possible, to re-schedule your lesson. In this instance Rainbow Aquatics is not responsible for any travel expenses incurred. In the event of us having to cancel a lesson we will try to offer a catch up lesson in the following course or a course credit on the following course(s) booking.
Where a pool is not available on a longer term (in excess of two weeks), on a public health or other grounds out of our control, then we cannot be responsible for providing any further lessons to you during this time. If this occurs and in the event it is not possible to re-schedule classes elsewhere we will use best endeavour to either refund the unused balance of your course fees or recompense you in services or credits in a future course(s).
If you are a first time customer and you cancel at any time prior to the course beginning we will issue a refund minus a £10 administration charge.
Except in exceptional circumstances (which Rainbow Aquatics will determine at its sole discretion) whether you are a first time customer or an existing customer, we regret that , once the course has commenced, we cannot issue refunds or credits.
Whilst the family atmosphere we encourage means that parents, grandparents and friends should feel very comfortable taking photographs or video footage, we would ask that everyone remains sensitive to the feelings of others and always stop filming should they be asked to do so.
We ask for photos shared on a social media platform to only have your child in or to seek the other parents permission first. Please do tag Rainbow Aquatics on your photo's & videos.
We must also adhere to pool rules at individual venues, some of which do not permit the use of such equipment.
If this is the case with your pool, we will have informed you separately and ask that you respect their policy. In all instances the decision of Rainbow Aquatics’ staff is final.
No underwater cameras, or underwater recording equipment of any description may be used during an Rainbow Aquatics lesson. Especially during our photo shoot events.
Rainbow Aquatics expressly forbids the right to reproduce any part of our lessons in any form (e.g. on the internet, DVDs, photographs etc). Anyone suspected of continually filming or photographing the lessons for any purpose of publication will be asked to stop filming and leave the course without being reimbursed.
All Rainbow Aquatics photography, logos and illustrations are copyright of Rainbow Aquatics. Trademark UK00003481577. Any scanning or reproduction of any of the above without our written agreement will be regarded as being in breach of our copyright and dealt with accordingly.
Rainbow Aquatics reserves the right to use both our photographs and underwater photographs for publicity purposes. However, in each instance we will endeavour to inform you first. Please do make sure your photo policy paperwork reflects your wishes.
Rainbow Aquatics cannot be held liable for the actions of third parties, and, therefore excludes to the fullest extent possible by law, any liability arising from a breach of this section headed “video and photography” by any party.
All property in changing rooms or on poolside is left at your own risk.
Rainbow Aquatics cannot accept any responsibility for the loss or damage of any personal possessions.
Please remove all jewellery (except wedding rings) before entering the water. Full showers should be taken by all swimmers prior entering any pool to remove excess oils etc and to allow the chlorine in pools to effectively work on germs and diseases.
Should your child or the adult taking your child into the water have, or develop, any known or suspected medical condition you must please:
Consult your doctor before bringing them swimming
Inform Rainbow Aquatics office either via the bottom section of this form or (if at a later date) in writing via email or post. All information received is treated in confidence and with sensitivity,
Never bring your child swimming if they have any illness such as ear infection, diarrhoea, chicken pox (All scabs must have gone before returning), impetigo, conjunctivitis or a bad cold. This is NOT an extensive list. Contact us if you are unsure.
Please wait until your doctor has given the all clear before returning to classes. Please do double check with the office.
In the instance of sickness and diarrhoea you or your child must have been clear of all symptoms for at least 48 hours before attending a lesson.
In the instance of COVID-19, please follow the current NHS guidelines and inform the office at your earliest convenience.
Please note a teacher will never want to turn you or a child away at the poolside HOWEVER they will and must if they have ANY concerns. This is a duty of care to not only you but other swimmers and themselves.
Re-usable / disposable swim nappies should always be worn, they need to be snug fitting around the waist and legs. We require an extra swim nappy to be worn on top of the swim nappy, these are known as nappy covers.
Always change your baby on the floor using a suitable changing mat. Do not use any raised areas such as benches, trolleys or tables. This is to prevent babies from rolling onto the floor from high surfaces which can easily happen and is extremely distressing for all concerned.
Please take all your used nappies away with you. Never leave nappies in an open / unlocked bin (including those within the venue grounds).
As a family run business we will always try to have our spares bag with us to help with any forgotten items.
Rainbow Aquatics may, at its own discretion, refuse entry to any client if it is felt that the client’s behaviour is unreasonable.
No outer footwear or prams should be taken onto poolside or into changing rooms. Please use blue overshoes (if available) or go barefoot if you prefer.
Please always endeavour to shower both yourself and your child before and entering the water. Removing body lotions, perfumes etc. before swimming contributes significantly to maintain water quality.
Whilst you are waiting for your class, please keep poolside noise down to a minimum so that all lessons can take place in a calm and peaceful atmosphere.
Do not enter the pool until the current class has finished; please always wait to be invited to do so by your teacher.
You are responsible for the safe supervision of any children you bring at all times: on poolside, in the changing rooms and on the pool premises. They should always be under direct supervision of an adult who is not taking part in the lesson and never be left unattended. Children running on wet surfaces can very easily slip and hurt themselves. Rainbow Aquatics reserve the right to ask anyone to leave the poolside at any time.
Unfortunately we can only accommodate one adult in the pool at a time with each child. However, we are happy for other members of your family, friends or child minders to bring your child to classes. Anyone new to the class must let the instructor know at the beginning of the session, so that they can provide the extra help and advice that will be needed.
Whilst it is our policy that we endeavour to ensure you always have the same teacher, we cannot guarantee this as teachers fall ill, leave etc.
Also, due to our training, we may occasionally need to have a new instructor teaching your class. They are always fully trained at this point, but need to teach a series of ‘live classes’ in order to complete the assessment process. Unfortunately we may not be able to give you advanced warning when this may happen and, whilst we always try to limit it, it is a necessary part of our commitment to quality.
In the absence of any proven negligence, lack of due diligence or breach of duty by the instructor(s); Rainbow Aquatics employees, the participation of you; your spouse/partner; child or those whose care you have placed your child for the purpose of attending or observing Rainbow Aquatics swimming sessions is done so entirely at your and their risk.
From time to time we may update these terms, by sending you either an updated version or notification of minor changes. You are free not to accept these changes but we would ask you to notify us in writing of your non acceptance within 14 days of your receipt failing which we will be entitled to treat our agreement with you as being subject to the updated version.
Rainbow Aquatics are committed to protecting your privacy. We will only use the information that we collect from you lawfully in accordance with the Data Protection Act 1988. We follow the strict guidelines in accordance with GDPR and at anytime you can request your data for viewing or to be removed.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information. We also collect personally identifiable information (including name, email, password, communications); comments, feedback, product reviews, recommendations, and personal profile.
We are now using Swimphony to book and store our details and registers. For more information please do contact us or see their pages for information.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at email@example.com or send us mail to: 67 Wiltshire Way, Westbury, Wiltshire, BA133XD.
If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org or send us mail to: 67 Wiltshire Way, Westbury, Wiltshire BA133XD.
It is vital that you inform us of any medical condition(s) that you, your child or the carer responsible for taking your child swimming may have that might affect your time in the pool. This includes eye sight / hearing changes. The smallest thing could have a large link within the pool so please do keep us in the loop. All information received is treated sensitivity and in confidence.
In booking, you are also agreeing to take responsibility for the fact that anyone who brings your child swimming who has an illness, injury etc. will, if necessary, have taken medical advice before coming. Please ensure that they also give the teacher any necessary information on the day.
All people bringing children swimming with Rainbow Aquatics take ultimate responsibility for their own child’s medical/health issues and will be deemed by Rainbow Aquatics to have taken all necessary advice and obtained the appropriate authority, informing Rainbow Aquatics of an adult or child’s medical condition does not relinquish this responsibility.
We ask for a medical form for the child and main adult swimmer to be completed and updated yearly or more frequently if there are changes to either party. Please use the links below to complete a new medical form as required, failure to comply may result in entry to the pool being refused.
Items bought directly from Rainbow Aquatics (swimming essentials held in stock) are only returnable if completely unused and still in the same unopened packaging. Any items personalised or bought directly for you will not be refundable or exchangeable; this does not effect your statutory rights. Swim Nappy covers can be exchanged for the correct size at the START of the lesson, once worn in the water they are not exchangeable in size if purchased brand new. Swim nappy covers that are rented from Rainbow Aquatics can be exchanged at any point for the correct size, the initial rental cost is non-refundable. The nappy cover deposit will be refunded to you after the nappy cover is returned and is still in a usable condition.
Items bought through our website but from independent sellers or recommended retailers will be subject to their own return policies. Rainbow Aquatics takes no responsibility for these items purchased, we however do care about your experience when these retailers. If you have a negative experience please do let us know, we will take all comments onboard and this may result in a cease in working relationships with other retailers if we have multiple complaints.
Terms & Conditions Aqua Fitness & Aqua Yoga
A. Exercise Classes
Pay as you go Exercise Classes are £8.50 and can be used to book onto any of the Exercise Classes shown on the Exercise Class timetable.
B. Your membership
You must be over the age of 18 to book onto the sessions unless otherwise agreed. Children over the age of 12 years can join an adult in a class. Their own space must be booked.
You must complete a PAR-Questionnaire before you book on to any of the sessions that Rainbow Aquatics offers. By completing a PAR-Questionnaire you confirm to us that you have no known condition or are undergoing any treatment that would prevent you from being capable of physical exercise in all material aspects.
On booking any session and every time you enter Rainbow Aquatics during your booked session, you confirm to Rainbow Aquatics that you have no medical conditions known to you that would mean that you are not capable of all forms of exercise and that such exercise will not be detrimental to your health. If in doubt, it is your sole responsibility to consult a medical professional or to cancel your session.
C. Payments and Fees
Payments are due within 7 days OR before the start of the session whichever is soonest you will be emailed a confirmation and details on how to pay once you have booked online.
Sessions are non-refundable under any circumstances unless under sole discretion of Rainbow Aquatics.
All fees and charges are subject to periodic increases and we reserve the right to change the costs of our services at any point.
Under no circumstances do we offer refunds. We book weekly to ensure you have the most flexibility in your personal commitments.
Under the sole discretion of Rainbow Aquatics, If we are able to fill you cancelled spot we may credit your account - filling last minute spots takes a lot of administrative work and time so credits may not always be available.
E. Cancellation Policy
If a class is cancelled with less than 24 hours’ notice the session will be charged to the client.
F. Cancellation by us
We may cancel any class without notice if you commit a material breach of this agreement including, but not limited to, a breach of club rules, abuse or threatening behaviour or vandalism or other illegal activity.
We may cancel any class pass without notice if you continually fail to cancel classes.
We may cancel any class pass without notice if any fees or charges remain unpaid 7 days after the due date.
We reserve the right to cancel any class, if an instructor is unable to attend a session due to unavoidable circumstances. A credit will be added to your account.
G. Data Collection
In the course of your booking at Rainbow Aquatics we may collect certain personal information from you including personal details and details about your health. We will use this information for purposes including managing your bookings and contacting you. You will always be given the opportunity to opt out of such communications by getting in touch with us. You have the duty of keeping your personal information up to date and to inform us if you have any significant changes.
We will limit the access to the processing of personal information to our employees and management who may require its use for marketing or other services.
We reserve the right to take photos of our facilities (which may include you, unless you wish to opt out which you can do at times when photos are being taken) for press and other promotional uses.
H. Opening hours
The sessions plan to run throughout the year on Wednesday & Thursday evenings. Extra sessions may be added at additional times.
I. Health commitment statement
Your health is your own responsibility.
Our commitment to you
We will make every reasonable effort to make sure that our exercise facilities are in a safe condition for you to use.
We will take all reasonable steps to make sure all our staff are qualified to the fitness industry standards set out by the register of exercise professionals.
We will respect your own personal decisions. You do not have any obligation to follow what our instructors advise you to do. We will however ask you not to exercise beyond what we think are your own abilities.
Your commitment to us
You should always exercise in a safe manor. You should exercise to your own abilities. If you are concerned or know that you may have a medical condition that may affect your training before you use our facility you should seek medical advice prior to starting an exercise programme or session.
If you feel ill when using our facility you should let us know immediately.Our instructors are not doctors but are first aid qualified.
If you have a disability you must follow any reasonable instruction to allow you to train in a safe environment.
You should make yourself aware of any rules or instructions within the facility. There are risks when exercising. You should not undertake any exercises that you have been told are not suitable for you.
This statement is a guide only. It does not represent a legally binding agreement between you and us and does not create any obligations that you or we have to meet.