Terms & Conditions

Rainbow Aquatics T&C's

Please be aware by booking & swimming with us on your first lesson you are agreeing to our terms and conditions. Any updates will be emailed to you and notification and acceptance will be stored on your parent portal. Please make us aware of any photo preferences and medical conditions of both child and parent swimming with us by completing the medical form sent after initial booking. Please remind the teacher as necessary and if any changes occur for both adult & child and complete a new medical form.

Cancelation, Refunds & Changes

As time progresses you may find your class size reducing (as parents return to work etc). Once a class has become too small to function properly we may need to merge it with another. We do our best to keep class times / levels as similar as possible but unfortunately cannot always guarantee this.

Should you need to swap pools we will do our utmost to accommodate you when we are successfully running more pools, but unfortunately cannot guarantee it.

Please note that you will need to have completed your current course before moving pools if this is your wish.

Payment must be received prior to the course starting, payment is via BACS with the information on your invoice. This must be received no later than 24 hours from booking. Otherwise your course space could be cancelled or a late fee of £12 will be charged.

No cash or cheque payments will be accepted.

Direct Bookers can be arranged to ensure you have a swim space each term, payments for this will be taken monthly to cover your swim period. If you do not wish to swim on the next month we need notifying in writing a month before ending your contract. This allows the office enough time to ensure all lessons have been paid for or outstanding fee's are collected.

Any problems with payments please contact to us.

Rainbow Aquatics is under no obligation to refund your money however we will look at each individual case.

If refunds are processed:

* 10 days or more before the course - 90% refund,

* 7 days - 10 days 50% refund;

* Less than 7 days - No Refund

Private bookings / lessons are Non-Refundable or transferable

If we will issue a refund due to your request it will be minus a £10 administration charge.

We regret we are not always able to offer an alternative for missed lessons. Unfortunately, what may seem like a simple request is a large administrative task which can have a detrimental effect on other courses.

In the instance that a pool cannot be used in the short term (teacher sickness/extreme weather/pool temporary closure), we will endeavor, where possible, to re-schedule your lesson. In this instance Rainbow Aquatics is not responsible for any travel expenses incurred. In the event of us having to cancel a lesson we will try to offer a catch up lesson in the following course or a course credit on the following course(s) booking. Refunds are not available as an alternative session or credit will be made available.

Where a pool is not available on a longer term (in excess of three weeks), on a public health or other grounds out of our control, then we cannot be responsible for providing any further lessons to you during this time. If this occurs and in the event it is not possible to re-schedule classes elsewhere we will use best endeavor to either refund the unused balance of your course fees or recompense you in services or credits in a future course(s).

Except in exceptional circumstances (which Rainbow Aquatics will determine at its sole discretion) whether you are a first time customer or an existing customer, we regret that , once the course has commenced, we cannot issue refunds or credits.

Photography

Whilst the family atmosphere we encourage means that parents, grandparents and friends should feel very comfortable taking photographs or video footage, we would ask that everyone remains sensitive to the feelings of others and always stop filming should they be asked to do so.

We ask for photos shared on a social media platform to only have your child in or to seek the other parents permission first. Please do tag Rainbow Aquatics on your photo's & videos as we love to see them!

We must also adhere to pool rules at individual venues, some of which do not permit the use of such equipment. If this is the case with your pool, we will have informed you separately and ask that you respect their policy. In all instances the decision of Rainbow Aquatics’ staff is final.

No underwater cameras, or underwater recording equipment of any description may be used during an Rainbow Aquatics lesson. Especially during our photo shoot events. If this occurs and you refuse to stop when asked, not only will the police be contacted due to safeguarding you will be asked to leave immediately and removed from the course at your own expense.

Rainbow Aquatics expressly forbids the right to reproduce any part of our lessons in any form (e.g. on the internet, DVDs, photographs etc). Anyone suspected of continually filming or photographing the lessons for any purpose of publication will be asked to stop filming and leave the course without being reimbursed.

All Rainbow Aquatics photography, logos and illustrations are copyright of Rainbow Aquatics. Trademark UK00003481577. Any scanning or reproduction of any of the above without our written agreement will be regarded as being in breach of our copyright and dealt with accordingly.

Rainbow Aquatics reserves the right to use both our photographs and underwater photographs for publicity purposes. However, in each instance we will endeavor to inform you first. Please do make sure your photo policy paperwork reflects your wishes.

Rainbow Aquatics cannot be held liable for the actions of third parties, and, therefore excludes to the fullest extent possible by law, any liability arising from a breach of this section headed “video and photography” by any party.

Changing Rooms

All property in changing rooms or on poolside is left at your own risk.

Rainbow Aquatics cannot accept any responsibility for the loss or damage of any personal possessions.
Please remove all jewellery (except wedding rings) before entering the water. Full showers should be taken by all swimmers prior entering any pool to remove excess oils etc and to allow the chlorine in pools to effectively work on germs and diseases.

Illness

Should your child or the adult taking your child into the water have, or develop, any known or suspected medical condition you must please:

Consult your doctor before bringing them swimming
Inform Rainbow Aquatics office in writing via email. All information received is treated in confidence and with sensitivity,
Never bring your child swimming if they have any illness such as ear infection, diarrhoea, chicken pox (All scabs must have gone before returning), impetigo, conjunctivitis. This is NOT an extensive list. Contact us if you are unsure, we have a great PDF that is linked on our social media pages or can be emailed to you for reference.
Please wait until your doctor has given the all clear before returning to classes. Please do double check with the office.
In the instance of sickness and diarrhoea you or your child must have been clear of all symptoms for at least 48 hours before attending a lesson.
In the instance of COVID-19, please follow the current NHS guidelines and inform the office at your earliest convenience.

Please note a teacher will never want to turn you or a child away at the poolside HOWEVER they will and must if they have ANY concerns. This is a duty of care to not only you but other swimmers and themselves.

Swimwear

If you little one has not been successfully potty trained for a minimum of 6 weeks then re-usable / disposable swim nappies should always be worn, they need to be snug fitting around the waist and legs. We require an extra swim nappy to be worn on top of the swim nappy, these are known as nappy covers.

Always change your baby on the floor using a suitable changing mat. Do not use any raised areas such as benches, trolleys or tables. This is to prevent babies from rolling onto the floor from high surfaces which can easily happen and is extremely distressing for all concerned.

Please take all your used nappies away with you. Never leave nappies in an open / unlocked bin (including those within the venue grounds).

As a family run business we will always try to have our spares bag with us to help with any forgotten items.

Adults are welcomed to wear anything that they are comfortable in for swimming sessions.

Pool Etiquette

Rainbow Aquatics may, at its own discretion, refuse entry to any client if it is felt that the client’s behaviour is unreasonable.

No outer footwear or prams should be taken onto poolside or into changing rooms. Please use blue overshoes (if available) or go barefoot if you prefer.

Please always endeavour to shower both yourself and your child before and entering the water. Removing body lotions, perfumes etc. before swimming contributes significantly to maintain water quality.

Whilst you are waiting for your class, please keep poolside noise down to a minimum so that all lessons can take place in a calm and peaceful atmosphere. Please do not arrive to poolside more than 5 minutes before your lesson.

Do not enter the pool until the current class has finished; please always wait to be invited to do so by your teacher.

You are responsible for the safe supervision of any children you bring at all times: on poolside, in the changing rooms and on the pool premises. They should always be under direct supervision of an adult who is not taking part in the lesson and never be left unattended. Children running on wet surfaces can very easily slip and hurt themselves. Rainbow Aquatics reserve the right to ask anyone to leave the poolside at any time.

Unfortunately we can only accommodate one adult in the pool at a time with each child. However, we are happy for other members of your family, friends or child minders to bring your child to classes. Anyone new to the class must let the instructor know at the beginning of the session, so that they can provide the extra help and advice that will be needed.

Data Policies

Whilst it is our policy that we endeavor to ensure you always have the same teacher, we cannot guarantee this as teachers fall ill, leave etc.

Also, due to our training, we may occasionally need to have a new instructor teaching your class. They are always fully trained at this point, but need to teach a series of ‘live classes’ in order to complete the assessment process. Unfortunately we may not be able to give you advanced warning when this may happen and, whilst we always try to limit it, it is a necessary part of our commitment to quality. Serious medical information will be shared with the covering teacher as well as students names but no other details.

In the absence of any proven negligence, lack of due diligence or breach of duty by the instructor(s); Rainbow Aquatics employees, the participation of you; your spouse/partner; child or those whose care you have placed your child for the purpose of attending or observing Rainbow Aquatics swimming sessions is done so entirely at your and their risk.

From time to time we may update these terms, by sending you either an updated version or notification of minor changes. You are free not to accept these changes but we would ask you to notify us in writing of your non acceptance within 14 days of your receipt failing which we will be entitled to treat our agreement with you as being subject to the updated version.

Rainbow Aquatics are committed to protecting your privacy. We will only use the information that we collect from you lawfully in accordance with the Data Protection Act 1988. We follow the strict guidelines in accordance with GDPR and at anytime you can request your data for viewing or to be removed.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information. We also collect personally identifiable information (including name, email, password, communications); comments, feedback, product reviews, recommendations, and personal profile.

We are now using Swimphony to book and store all our customer details and registers. For more information please do contact us or see their pages for information. We are also a member of the ICO ref C1452843

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at hello@rainbowaquatics.co.uk or send us mail to: Unit 14, Space2work, Furnax Lane, Warminster BA128GL.

If you don’t want us to process your data anymore, please contact us at hello@rainbowaquatics.co.uk or send us mail to: Unit 14, Space2work, Furnax Lane, Warminster BA128GL

It is vital that you inform us of any medical condition(s) that you, your child or the carer responsible for taking your child swimming may have that might affect your time in the pool. This includes eye sight / hearing changes. The smallest thing could have a large link within the pool so please do keep us in the loop. All information received is treated sensitivity and in confidence. On booking, you are also agreeing to take responsibility for the fact that anyone who brings your child swimming who has an illness, injury etc. will, if necessary, have taken medical advice before coming. Please ensure that they also give the teacher any necessary information on the day.

All people bringing children swimming with Rainbow Aquatics take ultimate responsibility for their own child’s medical/health issues and will be deemed by Rainbow Aquatics to have taken all necessary advice and obtained the appropriate authority, informing Rainbow Aquatics of an adult or child’s medical condition does not relinquish this responsibility. We ask for a medical form for the child and main adult swimmer to be completed and updated yearly or more frequently if there are changes to either party. Please use the links below to complete a new medical form as required, failure to comply may result in entry to the pool being refused.

Medical Form

Photo Consent

Shop Returns

Items bought directly from Rainbow Aquatics (swimming essentials held in stock) are only returnable if completely unused and still in the same unopened packaging. Any items personalised or bought directly for you will not be refundable or exchangeable; this does not effect your statutory rights. Swim Nappy covers can be exchanged for the correct size at the START of the lesson, once worn in the water they are not exchangeable in size if purchased brand new. Swim nappy covers that are rented from Rainbow Aquatics can be exchanged at any point for the correct size, the initial rental cost is non-refundable. The nappy cover deposit will be refunded to you after the nappy cover is returned and is still in a usable condition.

Items bought through our website but from independent sellers or recommended retailers will be subject to their own return policies. Rainbow Aquatics takes no responsibility for these items purchased, we however do care about your experience when these retailers. If you have a negative experience please do let us know, we will take all comments onboard and this may result in a cease in working relationships with other retailers if we have multiple complaints.

Terms & Conditions Aqua Fitness & Aqua Yoga

A. Exercise Classes

Our Classes start from £8.00 (correct at the time of publishing) details of the sessions available are most readily available on our social media pages, or please drop us a message. We run a weekly - fortnightly booking service where you can book as often as you wish with no commitments. All sessions MUST be booked online and are non-refundable or transferable.

B. Your membership

You must be over the age of 18 to book onto the sessions unless otherwise agreed. Children over the age of 12 years can join an adult in a class. Their own space must be booked.

You must complete a PAR-Questionnaire before you book on to any of the sessions that Rainbow Aquatics offers. By completing a PAR-Questionnaire you confirm to us that you have no known condition or are undergoing any treatment that would prevent you from being capable of physical exercise in all material aspects. Please do complete the PARQ & Waiver.

On booking any session and every time you enter Rainbow Aquatics during your booked session, you confirm to Rainbow Aquatics that you have no medical conditions known to you that would mean that you are not capable of all forms of exercise and that such exercise will not be detrimental to your health. If in doubt, it is your sole responsibility to consult a medical professional.

C. Payments and Fees

Payments are due within 24 hours of booking OR before the start of the session whichever is soonest.

Sessions are non-refundable or transferable under any circumstances.

All fees and charges are subject to periodic increases and we reserve the right to change the costs of our services at any point.

D. Refunds

Under no circumstances do we offer refunds. We book weekly to ensure you have the most flexibility in your personal commitments.

E. Cancellation Policy

If a class is cancelled by us the session will be credited to the client automatically. This will come of your next booking at the checkout.

F. Cancellation / Removal by us

We may cancel any booking without notice if you commit a material breach of this agreement including, but not limited to, a breach of club rules, abuse or threatening behaviour or vandalism or other illegal activity.

We may cancel any booking without notice if any fees or charges remain unpaid 2 days after the session was booked.

We reserve the right to cancel any class, if an instructor is unable to attend a session due to unavoidable circumstances. A credit will be added to your account.

G. Data Collection

In the course of your booking at Rainbow Aquatics we may collect certain personal information from you including personal details and details about your health. We will use this information for purposes including managing your bookings and contacting you. You will always be given the opportunity to opt out of such communications by getting in touch with us. You have the duty of keeping your personal information up to date and to inform us if you have any significant changes. We will limit the access to the processing of personal information to our employees and management who may require its use for marketing or other services.

We reserve the right to take photos of our facilities (which may include you, unless you wish to opt out which you can do at times when photos are being taken) for press and other promotional uses.

H. Opening hours

The sessions plan to run throughout the year, we will have closure over seasonal holidays and bank holidays.

I. Health commitment statement

Your health is your own responsibility, however our commitment to you:

We will make every reasonable effort to make sure that our exercise facilities are in a safe condition for you to use.

We will take all reasonable steps to make sure all our staff are qualified to the fitness industry standards set out by the register of exercise professionals.

We will respect your own personal decisions. You do not have any obligation to follow what our instructors advise you to do. We will however ask you not to exercise beyond what we think are your own abilities.

Your commitment to us (expected)

You should always exercise in a safe manor. You should exercise to your own abilities. If you are concerned or know that you may have a medical condition that may affect your training before you use our facility you should seek medical advice prior to starting an exercise programme or session. If you feel ill when using our facility you should let us know immediately. Our instructors are not doctors but are first aid qualified.

If you have a disability you must follow any reasonable instruction to allow you to train in a safe environment.

You should make yourself aware of any rules or instructions within the facility. There are risks when exercising. You should not undertake any exercises that you have been told are not suitable for you.

This statement is a guide only. It does not represent a legally binding agreement between you and us and does not create any obligations that you or we have to meet.

We expect everyone to treat one another with respect, open-mindedness and compassion; we do not tolerate any form of bullying, derogative comments / remarks or ill behaviour.

Terms & Conditions Rainbow Lagoon

Exclusive Private Hire

This is an unmanned pool with no lifeguard, therefore all persons swim at their own risk.
Rainbow Lagoon will not be held liable for any accidents, injury or death.
For everyone's safety and security CCTV is in operation.
The depth of the pool is 1.2 meters throughout.
Lone swimming is not permitted, a minimum of 2 adults is required, even if only one swimming.

An adult in the group should always carry a phone, in an emergency use it to call 999. A defibrillator is located outside Dents Factory.

Private Hire sessions are for a maximum of 8 persons, excluding babies in arms. The following Adult to Child Swim ratio is recommended;

Age 0-5 must be accompanied on a one to one basis
Age 6-8 must be accompanied on a one to two basis
Age 9-15 may swim unaccompanied IF confident swimmers.

We strongly recommend that any child who is not a confident swimmer be accompanied on a one to one basis. Horse Play, Running, Bombing and Diving is not permitted. We operate positive swim rules please do take note of these on site.
The First Aid kit and accident book is located in reception. All accidents must be written in the accident book and Rainbow Lagoon must be notified as soon as possible, via telephone or email.

Any damages must be reported to Rainbow Lagoon as soon as possible.
Any damages will be charged and/or users being banned. The minimum damage charge is £50 however this does not have an upper limit as it depends on the actual damage.
Rainbow Lagoon holds no responsibility for anyone's personal belongings.
Inflatables/Swimming aids are permitted but strictly no hard objects.
Any child that has not been fully potty trained for 6 weeks must be in a double nappy system; this consists of a disposable or reusable nappy AND a neoprene nappy cover. You can then wear any kind of swimwear on top. All nappies including swim nappies must be taken home.
Footwear & socks must be removed in reception and not worn anywhere else in the building.
Food and Drink must not be consumed in the changing rooms or swimming pool area.
All swimmers must shower BEFORE entering the pool.

Please be considerate to other pool users and leave all areas how you would like to find them.
We politely request you to use the mops to wipe the changing room floors; squeegee the pool deck before leaving.

The light switch is on the right hand side of the reception and has three switches, upstairs, downstairs and pool. Please make sure you turn the lights off when you leave. The switch to operate the pool internal lights is located on the shower wall.

If you would like to use the laser disco lights, the remote can be found in the kallax unit in reception.

Fire exit is the main front door; In the event of a fire the assembly point is the car park.

Private hire sessions are non-refundable / transferable. Your booking is a strict hour block that includes all changing and cleaning up after yourselves.

For the Door key please see your invoice / email for your designated code to access the key.
The key lock will open releasing the key on a tether to open and lock the front door.
Please put the key to the right hand side of the unit to allow it to open and shut easily.
If the unit is clicking to unlock but will not release, press and hold in above the numbers as you type your code in and this should allow the lock to open.
If the pool is in use on your arrival you may not need to unlock but we ask you to lock the door on exit never leaving the site unsecured.
Any problems please contact Jenny 07977922758

Exercise Sessions - GP / Physio Sessions

Your membership

You must be over the age of 18 to book onto the sessions unless otherwise agreed. Children over the age of 12 years can join an adult in a class. Their own space must be booked.

On booking any session and every time you enter Rainbow Lagoon during your booked session, you confirm to Rainbow Lagoon that you have no medical conditions known to you that would mean that you are not capable of all forms of exercise and that such exercise will not be detrimental to your health. If in doubt, it is your sole responsibility to consult a medical professional.

Payments, Fees and Refunds

Payments are due within 24 hours of booking OR before the start of the session whichever is soonest.

Sessions are non-refundable or transferable under any circumstances.

All fees and charges are subject to periodic increases and we reserve the right to change the costs of our services at any point.

We book weekly to ensure you have the most flexibility in your personal commitments.

Cancellation Policy

If a class is cancelled by us the session will be credited to the client automatically. This will come of your next booking at the checkout.

Cancellation / Removal by us

We may cancel any booking without notice if any fees or charges remain unpaid 2 days after the session was booked.

We reserve the right to cancel any class, if an instructor is unable to attend a session due to unavoidable circumstances. A credit will be added to your account.

Data Collection

In the course of your booking at Rainbow Lagoon we may collect certain personal information from you including personal details and details about your health. We will use this information for purposes including managing your bookings and contacting you. You will always be given the opportunity to opt out of such communications by getting in touch with us. You have the duty of keeping your personal information up to date and to inform us if you have any significant changes. We will limit the access to the processing of personal information to our employees and management who may require its use for marketing or other services.

We reserve the right to take photos of our facilities (which may include you, unless you wish to opt out which you can do at times when photos are being taken) for press and other promotional uses.

Health commitment statement